Customer Service Advocate for Microsoft 365 Solutions
1 day ago
We are seeking a highly skilled Certified Microsoft 365 Administrator to fill this role. This position requires strong customer care, customer service, and customer-centric background to provide exceptional first-line support to customers.
The ideal candidate will have a meticulous attention to detail in ticketing and issue resolution, as well as a focus on delivering a near-perfect service experience. They will be responsible for managing and troubleshooting Microsoft 365 configurations, permissions, and security settings to ensure high reliability and performance.
Key Responsibilities- Provide exceptional first-line support to customers, prioritizing clear, concise, and empathetic communication.
- Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings.
- Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services.
- Actively listen to and understand customer needs, ensuring that they feel supported and valued.
- Certification: Microsoft 365 Certified Administrator.
- Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
- Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
- Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
- Customer-Centric Mindset: An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.
- Strong problem-solving skills with an empathetic approach to customer interactions.
- High level of organization and attention to detail in managing customer requests and documenting ticketing information.
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