Senior Microsoft 365 Customer Support Specialist
2 days ago
We are seeking a certified administrator with strong customer care skills to join our team. This role requires attention to detail in ticketing and issue resolution, as well as providing exceptional first-line support to customers.
Key Responsibilities- Provide clear, concise, and empathetic communication to customers.
- Capture and document all customer requirements and issues accurately.
- Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings.
- Collaborate with internal teams to resolve any issues with Microsoft 365 services.
- Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
- Customer Care Experience: 2+ years in a customer-facing support role.
- Certification: Microsoft 365 Certified Administrator.
- Opportunity to work with a leading technology company.
- Professional growth and development opportunities.
- A dynamic and collaborative work environment.
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Microsoft 365 Support Specialist
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Microsoft 365 Administrator Specialist
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