
Head of Finance Operations
16 hours ago
The Head of Finance Operations is accountable for the strategic leadership, development, and operational excellence of the finance function. This role is pivotal in driving scalability, efficiency, and continuous improvement across finance operations through a robust shared services model.
This includes ensuring alignment with global standards, approved processes, and efficiency targets. The Head of Finance Operations partners closely with Global Process Owners (GPOs) and regional stakeholders to standardize processes, embed knowledge management practices, and implement best-in-class tools and technologies.
A key responsibility is to foster strong relationships with Finance Directors and key stakeholders in the countries supported, ensuring high levels of service, issue resolution, and ongoing education. In addition, the Head of Finance Operations ensures full compliance with internal controls, legal and tax regulations, and company policies across all jurisdictions under their remit.
- Leadership and Service Delivery
Lead the finance team in delivering end-to-end finance operations such as Procure-to-Pay (P2P), Bill-to-Cash (B2C), Record-to-Report (R2R), Master data Management, and other related services.
Ensure consistent, high-quality service delivery through robust governance, service level agreements (SLAs), and customer satisfaction metrics.
- Project Management and Transformation
Oversee the planning, execution, and governance of key transformation and migration projects, ensuring alignment with timelines, budgets, and quality standards.
Act as a key stakeholder to cross-functional project teams, manage relevant risks and dependencies, and support stakeholder alignment throughout the project lifecycle.
- KPI Management and Performance Optimization
Implement uniformed metrics in collaboration with GPOs', monitor, and continuously improve key performance indicators (KPIs) and operational metrics to drive accountability and transparency.
Conduct regular performance reviews, root cause analysis, and action planning to address gaps and enhance service delivery.
- Organizational Development and People Leadership
Build and lead a high-performing, engaged, and agile team through effective talent management, coaching, and succession planning.
Foster a culture of continuous learning, collaboration, and innovation.
- Stakeholder Engagement and Collaboration
Serve as the primary liaison for Finance Directors and key business stakeholders in supported countries, ensuring strong relationships and proactive issue resolution.
Collaborate with Global Process Owners (GPOs) and regional leaders to align on process design, standardization, and best practices.
- Compliance, Risk, and Control
Ensure adherence to internal controls, legal and tax regulations, and corporate policies across all jurisdictions supported by the FSSC.
Lead audit readiness and compliance initiatives and drive timely remediation of identified risks or control gaps.
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