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Education and Coaching Lead

1 week ago

Cebu City, Central Visayas, Philippines TDCX Philippines Full time

TDCX: Where innovation meets excellence

We're a dynamic BPO company that prides itself on delivering exceptional results. As a Training Manager, you'll be responsible for developing and implementing training programs that drive business growth and employee development.

Your Key Responsibilities:
  • Design and deliver training programs that meet the needs of our clients and employees
  • Mentor and coach team members to improve their skills and knowledge
  • Collaborate with department heads and stakeholders to identify training needs and develop training plans
  • Evaluate the effectiveness of training programs and make improvements as needed

Requirements:

  • Vocational Degree or at least 2 years in College
  • 4 years of experience in BPO or similar environment
  • Minimum of 2 years on a lead/supervisory capacity
  • Experience in conducting Leadership Training and/or Product Specific Training for at least 3 years
  • Strong problem solving and decision-making abilities