Leading MES Customer Support Professional

2 weeks ago

Porac, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱5,000,000
Job Overview

Senior MES Customer Support Engineer - Flexible Work Setup

Position: Senior MES Customer Support Engineer

Location: Global, Eastwood, QC

Work setup & shift: Flexible work setup | Night shift

Responsibilities
  • Reporting to the Support Manager, you will work independently and as part of the support team.
  • You will undertake a range of highly technical tasks that arise during the resolution of tickets where you will be required to log in various different systems and resolve the problem or issue.
  • You will work on our Support Portal: Reviewing incidents, problems and change requests.
  • Training will be provided in-house and you will have an opportunity to work with leading edge technology in multinational F&B companies.
What You Need

Non-negotiables

  • Graduate degree in computer science or mechanical/electrical/electronic engineering preferably with a postgraduate degree in Information Technology or sufficient IT experience.
  • 7 years experience in software projects delivery for process-oriented environments.
  • Industry knowledge in food and beverage processing would be considered an advantage.
  • Actively participates in the testing and computer system validation of the MES System and related configuration as required.
  • History of supporting bespoke software applications is a requirement.
  • Knowledge of SQL Databases.
  • T-SQL codes, Stored Procedures, Views, Functions, Triggers.
  • Diagnose and address operational data issues.
  • Microsoft SQL Management Studio.
  • SQL Server Profiler.
  • Experience with ETL, SSIS.
  • Ability to debug code in C#, Javascript, HTML, XAML.
  • Knowledge WPF, HTML 5, .Net Framework, SSRS Reporting.
  • Visual Studio.
  • Telerik Software tools [a plus but not a requirement].
  • Windows / Network administration [a plus but not a requirement].
  • Internet Information Services [IIS] [a plus but not a requirement].
  • Power Bi [a plus but not a requirement].
  • Data Warehouse [a plus but not a requirement].

Preferred skills/expertise

  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to multi-task.
  • Good ability to comprehend technical information related to computer software, computer and network hardware.
  • Proficiency with MS Office applications (Word, Excel, Power Point).
About Our Company

With over 9,000 professionals across 13 delivery centers, we are the pioneer and largest offshore provider of managed services.

Our Commitment to Diversity and Inclusion

We firmly believe that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

  • Customer Support Specialist

    2 weeks ago

    Porac, Philippines beBeeDatabase Full time ₱1,200,000 - ₱1,500,000

    MES Customer Support Engineer RoleOur organization is seeking a skilled MES Customer Support Engineer to provide technical support and resolve issues related to our manufacturing execution system. In this role, you will work closely with the support team to ensure timely and efficient resolution of tickets.Key Responsibilities:You will be expected to work...

  • Lead Customer Support Specialist

    2 weeks ago

    Porac, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,500,000

    Job DescriptionThe Customer Support Team Lead role is a vital part of our organization, responsible for overseeing the day-to-day support operations and ensuring top-tier service to clients and users.This position plays a crucial role in leading and developing our customer support teams, with a focus on team development and performance metrics.Key...

  • Customer Support Professional

    2 weeks ago

    Porac, Philippines beBeeCustomer Full time ₱207,400 - ₱227,600

    Job OpportunityWe are seeking a skilled Customer Support Professional to provide exceptional support and resolve issues related to Amazon's website, Prime services, and digital devices.Key Responsibilities:Support customers with order and product questions, payment matters, and website guidance.Resolve technical issues using various tools and...

  • Customer Support Professional

    2 weeks ago

    Porac, Philippines beBeeProblem Full time ₱300,000 - ₱450,000

    Customer Service SpecialistWe are actively seeking dedicated professionals to provide exceptional customer support during night shifts.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, and chat.Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.Maintain a...

  • Customer Service Team Lead: Professional Development Opportunity

    2 weeks ago

    Porac, Philippines beBeeLeadership Full time ₱700,000 - ₱1,000,000

    Job OverviewWe seek a seasoned customer service professional to lead and motivate our team towards success.Key ResponsibilitiesLead the performance of support agents ensuring consistent achievement of key performance indicators (KPIs).Conduct regular coaching sessions and provide personalized guidance to help team members succeed.Evaluate performance...

  • Bilingual Customer Support Professional

    2 weeks ago

    Porac, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Customer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to clients.About the Role:This role involves handling inbound and outbound calls in a courteous and professional manner. You...

  • Healthcare Support Professional

    2 weeks ago

    Porac, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Chiropractic Services RepresentativeAs a key figure in our patient support network, you will be responsible for delivering exceptional customer service and ensuring patients receive the care they need.Your primary responsibilities include:Responding to patient inquiries via phone, email, and online forms in a timely and professional mannerProviding clear and...

  • Customer Support Service Manager

    2 weeks ago

    Porac, Philippines beBeeSupport Full time $90,000 - $120,000

    Job TitleWe are seeking a seasoned customer support professional to lead and manage our customer service function.">Deliver high-quality support experience to clients and partners.">The ideal candidate will have a strong understanding of customer service practices, including at least 6 years of experience in customer service for a tech or SaaS company, with...

  • Customer Experience Lead

    2 weeks ago

    Porac, Philippines beBeeLeadership Full time ₱3,500,000 - ₱5,800,000

    Job OverviewWe're seeking a seasoned professional to fill the role of Customer Service Team Lead. The ideal candidate will be responsible for guiding teams towards success, driving results and promoting exceptional service delivery.The successful applicant will have at least 3 years of leadership experience in a customer service environment and a proven...

  • IT Support Professional

    2 weeks ago

    Porac, Philippines beBeeSupport Full time ₱1,750,000 - ₱2,500,000

    Job DescriptionWe are seeking a skilled IT professional to fill the role of IT Service Desk Specialist. The successful candidate will provide advanced technical support to internal customers, handle complex issues, and work collaboratively with other teams to resolve problems.About the RoleWork within an ITIL-aligned Service Desk team to deliver timely and...