Hotel Reservation Call Center Agent

6 days ago


Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

Talent Outsourcing Channel Solutions is seeking highly motivated and skilled call center agents to join our team in handling hotel reservation-related inquiries.

About the Role

As a Hotel Reservation Call Center Agent, you will be responsible for providing exceptional customer service to clients booking hotel reservations. This includes answering calls, responding to emails, and resolving any issues that may arise during the booking process.

We are looking for individuals with excellent communication skills, both written and verbal, who can work effectively in a fast-paced environment. Your ability to multitask, remain calm under pressure, and maintain a professional demeanor at all times is crucial in this role.

Key Responsibilities
  • Handle hotel reservation-related inquiries via phone, email, or chat
  • Provide accurate and timely responses to client queries
  • Resolve any issues that may arise during the booking process
  • Work collaboratively with other teams to ensure seamless customer experience
Requirements

To be successful in this role, you must have:

  • A senior high school graduate or higher qualification
  • Excellent English communication skills
  • The ability to work any schedule, including nights and weekends
  • A valid vaccination record
  • The flexibility to start working as soon as possible
What We Offer

In return for your hard work and dedication, we offer a competitive package that includes:

  • A basic salary of up to 18,000
  • A competitive signing bonus
  • A 10% night differential
  • Addition benefits will be discussed during the job offer

We believe in recognizing and rewarding our employees' contributions to our success. If you are a driven and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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