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Ambassador of Customer Experience

3 weeks ago

Pasay, National Capital Region, Philippines beBeeCustomerService Part time ₱150,000 - ₱250,000
Job Description

This role involves providing exceptional customer experiences and ensuring that customers have a positive and joyful shopping experience in the store.

The associate will be responsible for handling and resolving customer difficulties, particularly in product assembly and exchanges, as well as developing strong knowledge of all items to effectively handle customer inquiries and resolve any issues that may arise.

The ideal candidate will possess excellent interpersonal and communication skills, be a strong team player, and have the ability to remain calm and controlled under pressure.

Required Skills and Qualifications
  • You have experience working in a customer-service role and a fast-paced retail environment;
  • You have strong interpersonal and communication skills that enable you to build rapport with customers;
  • You are a strong team player who values togetherness, is committed to your role and possesses a strong customer serviced focus mind-set;
  • You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
Benefits

This role requires flexibility in work hours, depending on store operational requirements.

Others

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.