Customer Experience Ambassador

2 days ago

Pasay, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Representative

As the primary point of contact for users, you will play a vital role in ensuring a seamless and positive experience. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this role.

Performance will be measured through key metrics such as response times, resolution rates, customer satisfaction scores, and user feedback.

This is an opportunity to shape the future of remote teamwork and redefine digital collaboration.

Key Responsibilities:
  • Providing excellent customer support via email and chat
  • Troubleshooting user concerns, identifying issues, and delivering proactive solutions
  • Ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborating with departments to improve processes, gather feedback, and ensure alignment with customer needs
  • Documenting recurring issues and customer feedback to enhance the overall user experience
Requirements:
  • Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry
  • Exceptional communication skills in English (both written and verbal)
  • Strong problem-solving abilities and a solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-first attitude with a commitment to creating positive experiences
  • Tech savvy - likes to learn and dive deep into software and different tools
  • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
Bonus Skills:
  • Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be beneficial
Benefits:
  • Competitive salary
  • Flexible remote work arrangement during the specified work shift
  • A collaborative and innovative team culture focused on continuous learning and improvement
  • Opportunities for professional growth and development within a rapidly evolving company
  • Access to cutting-edge tools and technologies to enhance your support capabilities
Job Details:
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

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