Online Retail Customer Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱30,000
Customer Service Representative Role

This role involves delivering exceptional customer service via email and live chat. You will be responsible for managing orders, returns, refunds, shipping, and administrative updates with accuracy.

You will respond to product enquiries using fitment guides and brand resources to provide accurate recommendations. You will also investigate "Where is my order?" (WISMO) queries, including follow-ups with shipping providers, and apply goodwill gestures in line with customer satisfaction guidelines.

You will maintain up-to-date records across systems and processes, using Salesforce Service Cloud. You will participate in daily check-ins with the second-in-command and team meetings via Slack/video call. You will collaborate with the onshore Customer Service team, escalating complex issues as needed.

Your goal is to build strong customer loyalty and retention by delivering personalised, solution-focused service and ensuring customers feel valued throughout their journey. You will also upsell and promote in-house brands by recommending suitable products and highlighting their value to drive repeat purchases.

You will uphold the company's casual, down-to-earth tone across all brands. You will continuously learn, adapt, and improve workflows to enhance efficiency and service quality.

The ideal candidate will have at least 5 years of customer service experience, preferably in an online retail environment. They will demonstrate excellent written English skills, with the ability to adapt tone across multiple brand domains and different customer types. They will also possess a proactive, positive attitude with strong initiative and attention to detail.

The candidate will be proficient in Salesforce or other CRM/ticketing systems such as Zendesk and Intercom. They will be able to work efficiently under pressure and meet KPIs. They will also be friendly, team-oriented, and willing to ask questions and contribute.

We offer a range of benefits, including $50 Internet Allowance, $50 HMO allowance, and 20 days Paid Time Off.

  • Online Retail Strategist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeEcommerce Full time ₱9,000 - ₱12,000

    E-Commerce Manager PositionThe E-Commerce Manager will be responsible for overseeing the end-to-end management of our online retail platform, driving sales growth, optimizing the user experience, and coordinating cross-functional teams to deliver seamless digital shopping experiences.

  • Process Automation Specialist, Ikano Retail

    1 week ago

    Manila, National Capital Region, Philippines Ikano-Retail Full time $80,000 - $120,000 per year

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia , Thailand, Philippines and Mexico – and have an ambitious expansion plan...

  • Online Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,500,000

    Job OpportunitySophos is a global leader in advanced security solutions for defeating cyberattacks.The company operates a remote-first working model, making remote work the primary option for most employees.As a Community Support Engineer, you will have the opportunity to proactively support customers by engaging online and producing valuable self-service...

  • Customer Support Agent – Retail

    1 week ago

    Manila, National Capital Region, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per year

    Job Description: We are looking for a dedicated and customer-oriented Customer Support Agent to join our Retail Support Team in Manila. In this role, you will be responsible for delivering outstanding service to retail customers by handling inquiries, resolving issues, and ensuring a seamless customer experience. This is an excellent opportunity for...

  • Retail Operations Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeRetail Full time ₱8,000,000 - ₱12,000,000

    As a key figure in our retail operations, you will play a pivotal role in delivering an immersive and customer-centric experience. This directly impacts brand perception, loyalty, and sales performance.Main ResponsibilitiesWe are seeking a strategic thinker to develop retail strategies that enhance customer engagement and brand visibility.Leading the growth...

  • Online Support Solutions Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱1,200,000 - ₱2,200,000

    Technical Support ExpertAt our company, we empower individuals and businesses to succeed online with innovative tools and support.Our mission: To provide cutting-edge solutions that simplify the online journey for millions of customers worldwide.Our culture: Guided by a set of core principles that foster collaboration, innovation, and customer...

  • Server & Cloud Specialist, Ikano Retail

    1 week ago

    Manila, National Capital Region, Philippines Ikano-Retail Full time $80,000 - $120,000 per year

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand, Mexico and Philippines – and have an ambitious expansion plan to...

  • Online Shop Operations Head

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    About the roleWe are seeking an experienced and passionate Online Shop Operations Head to join our dynamic team at Our Souvenir Shop. In this full-time role based in Ortigas, Pasig City, Metro Manila, you will be responsible for overseeing the seamless operation of our growing online retail business. This exciting opportunity allows you to make a significant...

  • Health Online Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines RELX Full time ₱150,000 - ₱200,000 per year

    The main task of a Health Online Customer Support Representative I, is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using online products of Elsevier. The support provided are, but not limited to registration, account management, entitlements,...

  • Retail Sales Specialist NCR

    6 days ago

    Manila, National Capital Region, Philippines ActivAsia Inc. Full time $70,000 - $120,000 per year

    The Retail Sales Specialist engages customers, promotes heated tobacco systems, Nicotine Pouches, and other smoke-free innovation products. They demonstrate product features, build strong customer relationships, meet sales targets, and provide after-sales support and education. This role supports store operations by maintaining cleanliness, managing stock,...