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Global Trading Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

We are seeking a talented and resourceful Trade Support Executive to join our dynamic team at LSEG. As a key member of our global operations team, you will play a critical role in providing exceptional technical and functional support for our trading applications and infrastructure.

Key Responsibilities:

  • Collaborate with internal and external resolver teams to investigate and resolve client queries via phone and email
  • Log all inquiries and accurately document client contact through to resolution in Salesforce CRM
  • Provide clients with guidance on system functionality and workflow
  • Identify and communicate urgent issues that may have associated P/L and franchise risk

To succeed in this role, you will need to be proficient with technology and possess strong communication skills (both written and oral). You will enjoy problem solving and interacting with various stakeholders throughout the day. A positive attitude and a willingness to learn new technology are essential.

Requirements:

  • Previous customer support experience within a highly pressurized environment
  • Previous experience supporting customers by phone and email or chat
  • Knowledge of Active Directory Management and/or Infrastructure Network Engineering

LSEG Offers:

  • A hybrid work model with 2 days from home and 3 days from the office
  • An e-learning platform, tuition reimbursement, and certification sponsorship opportunities
  • Two paid days off to volunteer and company matching for qualified fundraisers