Trade Support Specialist

6 days ago


Manila, National Capital Region, Philippines Satellite Office Full time

Satellite Office is dedicated to delivering exceptional customer experiences, and we're seeking a skilled Trade Support Specialist to join our team

We're looking for an individual with a strong interest in share trading and a passion for delivering outstanding customer service. As a Trade Support Specialist, you will be responsible for providing expert support to our clients, helping them navigate the world of trade and investment.

Your primary focus will be on resolving customer inquiries related to trade operations, including onboarding, identity verification, account funding and maintenance, stock availability, and more.

You will work closely with our Client Operations team to ensure seamless communication and collaboration throughout the customer journey.

Key Skills & Attributes:
  • Tech-savvy: Confident with technology and trading platforms.
  • Interest in share trading: A passion for understanding and discussing trading concepts.
  • Strong communication: Excellent written skills for clear and concise responses.
  • Decisive and resourceful: Ability to make quick decisions and find solutions independently.
  • Work ethic: A dependable workhorse mindset, ready to handle high volumes of inquiries.
  • Attention to detail: Thorough in resolving customer issues and monitoring systems.

Responsibilities:

As a Trade Support Specialist, your key responsibilities will include:

  • Providing expert support to clients on trade operations, including onboarding, identity verification, account funding and maintenance, stock availability, and more.
  • Responding to customer inquiries in a professional and courteous manner.
  • Resolving complex customer issues through effective problem-solving and collaboration with internal teams.
  • Maintaining accurate records of customer interactions and resolutions.
  • Collaborating with the Client Operations team to ensure seamless communication and collaboration throughout the customer journey.


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