Business Development and Relationship Manager

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeAdvocate Full time ₱4,500 - ₱6,500
Customer Support Role Overview

We're seeking a talented Customer Support Specialist to join our expanding fintech startup.

The successful candidate will play a direct role in elevating user satisfaction and helping their businesses grow.

Key Responsibilities
  • Own the post-sales cycle from customer engagement, retention, and growth of our users.
  • Build relationships and become a trusted advisor to key stakeholders, partnering with our Sales team.
  • Provide excellent customer service through messaging platforms and phone calls.
  • Be a great listener and uncover our user's needs.
  • Identify areas for improvement in each client's business process, communicating solutions based on our products.
  • Discuss customer insights and feedback with our Product and Engineering teams, driving our product strategy and innovation.
Requirements
  • 2+ years of customer success or client-facing experience, ideally working with complex technical products.
  • Strong business acumen, identifying strategic opportunities behind each user's business.
  • Lots of empathy and patience, advocating for our users, understanding pain points, and guiding them through technical solutions.
  • An analytical and strategic mind, shaping our product strategy.
  • Highly resourceful, navigating data to find solutions to ambiguous questions.
Benefits

As a valued member of our team, you'll have the opportunity to make a real impact in a high-growth environment.

Collaborate closely with our Product and Engineering teams to shape our product strategy and drive innovation.

Why You'll Thrive Here

Our fintech startup offers a dynamic work environment that fosters collaboration, creativity, and continuous learning.

Join a talented team passionate about delivering exceptional customer experiences and shaping the future of payments technology.

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