Intermediate HR Operations Support Specialist

5 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000

Job Title: Intermediate HR Operations Analyst

Job Description

This role involves providing day-to-day operations support in alignment with our operations infrastructure and processes. The position requires coordinating with the Operations team and serving as a liaison between operations staff, relationship managers, project managers, custodians and clients.

  • Manage offboarding related processes and requests
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to the business for work assignments by asking fact-finding questions, following up on open items and assisting with content approval
  • Conduct needs assessment and update content or develop content-related solutions according to business requirements
  • Research and seek solutions to inquiries on help content and other open items related to business, including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by the requested due date
  • Ensure consistent application of team process controls
  • Provide exceptional client experience and meet related metrics
  • Assess risk when making business decisions, safeguarding our organization, its clients and assets, complying with applicable laws and regulations, and escalating, managing and reporting control issues with transparency
Required Skills and Qualifications

The ideal candidate will have 5-7 years of relevant experience and possess Business Level Japanese speaking skills. Proficiency in Microsoft Office is also required.

  • Japanese proficiency is required – Business Level Japanese speaking skills
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes
  • Self-motivated and detail-oriented
  • Strong organization and time management skills
  • Proven problem-solving and decision-making skills
  • Clear and concise written and verbal communication skills
Benefits

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.


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