Intermediate Operations Support Specialist

7 hours ago

Taguig, National Capital Region, Philippines beBeeOperational Full time ₱800,000 - ₱1,200,000
Operations Support Analyst - Intermediate Level

This role provides operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. The successful candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians and clients.

Key Responsibilities:
  • Manage offboarding related processes & requests
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
  • Ensure consistent application of team process controls

Requirements:
  • 5-7 years relevant experience
  • Japanese proficiency is required - Business Level Japanese Speaking skills
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

What We Offer:
Citi offers a range of benefits, including access to an array of learning and development resources, programs and services for physical and mental well-being, and more. We are an equal opportunity employer and value diversity and inclusion in our workplace.

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