Account Relationship Manager

1 week ago

Taguig, National Capital Region, Philippines beBeeAccountManagement Full time $60,000 - $80,000
Job Overview:

We are seeking a skilled Account Relationship Manager to join our team. This individual will play a critical role in fostering strong relationships with our small business accounts and various internal departments.

Key Responsibilities:
  • Critical Case Management: Timely resolution of case management-related inquiries assigned within the Salesforce platform while adhering to established service levels.
  • Salesforce Account Monitoring: Monitoring, entering, updating, and closing Salesforce Accounts, Files, and/or Case records.
  • Proactive Communication: Providing timely follow-up to customers, keeping them informed about the progress of their requests.
  • Report Delivery & SLA Compliance: Ensuring that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Collaboration with Sales Team: Identifying and collaborating with the sales team on leads to contribute to the organization's overall revenue generation and growth.
  • Account Retention Management: Maintaining account retention targets by developing and nurturing relationships with key decision-makers.
  • Customer Feedback & Product Improvement: Obtaining first-hand customer information and making recommendations for improvements to products and services.
  • Relationship Development: Identifying and developing multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Product Expansion Proposals: Proposing additional products and services to expand the organization's footprint within existing accounts.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Proven experience in account management or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
Why Choose Us:
  • Opportunity to work with a leading organization.
  • Chance to develop your career in a rapidly evolving industry.
  • Collaborative and diverse team environment.

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