Client Relationship Manager
2 days ago
As a key member of our team, you will be responsible for driving customer satisfaction and retention through exceptional relationship-building skills.
The ideal candidate will possess a deep understanding of our platform and its applications, enabling them to provide tailored solutions for clients. This role involves nurturing customer health from onboarding through renewal, identifying opportunities to enhance their workflow and return on investment.
Key Responsibilities:- Build strong relationships with customers to ensure high levels of satisfaction and retention.
- Develop deep knowledge of our platform and use cases to provide tailored solutions for clients.
- Nurture customer health from onboarding through renewal, identifying opportunities to improve their workflow and ROI.
- Manage a high-volume client portfolio with structured, rotational engagement.
- Partner with internal teams to drive customer success strategies and inform product improvements.
- Prior experience in Account Management or Customer Success, particularly in roles focused on retention and product adoption.
- Exceptional verbal communication skills, including confidence, personability, and professionalism during frequent client calls.
- Ability to work flexible hours to support clients across different time zones.
- Strong organizational skills, including methodical and calm under pressure when managing multiple priorities.
- A values-driven team environment that prioritizes customer-centricity, passion, urgency, accountability, reliability, and relentless execution.
- A workplace where your voice is valued, your contributions recognized, and your growth accelerated.
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