Logistics Supervisor

1 month ago


Makati City, National Capital Region, Philippines Gratitude Philippines Full time
Job Summary

We are seeking a highly skilled Logistics Supervisor to join our team at Gratitude Philippines. As a key member of our operations team, you will be responsible for ensuring the smooth execution of logistics operations, from order creation to shipment tracking and invoicing.

Key Responsibilities:
  • Execute logistics tasks in accordance with office and company policies and standard operating procedures (SOPs), including creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments, rejecting orders, cancelling orders, updating and resolving events, booking loads, and bouncing loads.
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests in a timely and professional manner.
  • Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures when required.
  • Follow through on customer or carrier requests to ensure satisfaction, escalating questions or requests when necessary.
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
  • Complete other duties as assigned by management.
Requirements:
  • Minimum 2 years of experience in the transportation/logistics industry, preferably with companies such as FedEx, UPS, DB Schenker, CEVA, or DHL.

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