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Logistics Operations Manager

1 month ago

Makati City, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Assistant Call Center Manager for Logistics/Freight Services

At Gratitude Philippines, we are seeking a highly skilled and experienced Assistant Call Center Manager to join our Logistics/Freight Services team. As a key member of our operations team, you will be responsible for executing tasks that ensure the efficient and effective management of our logistics and freight services.

Key Responsibilities:
  • Execute tasks in accordance with office and company policies and standard operating procedures (SOPs), including creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments, rejecting orders, cancelling orders, updating and resolving events, booking loads, and bouncing loads.
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests.
  • Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures when required.
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
  • Complete other duties as assigned.
Requirements:
  • Minimum 2 years of experience in the transportation/logistics industry.
  • BPO/Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years).
  • Experience in handling Trucking, Freight Services, and/or Logistics accounts.