Customer Experience Specialist
11 hours ago
At Unity Communications, we're dedicated to providing top-notch customer experiences that exceed our clients' expectations. As a valued member of our team, you'll play a critical role in ensuring our customers receive exceptional support and guidance throughout their weight loss journey.
About the RoleThis is an exciting opportunity for a skilled and empathetic Inbound Sales Representative to join our dynamic team. You'll be responsible for handling inbound calls from potential customers, addressing their inquiries, and guiding them through the purchase process with ease.
We're looking for someone who is passionate about delivering outstanding customer service, possesses excellent communication skills, and has a keen eye for detail. If you're a results-driven individual who thrives in a fast-paced environment, we encourage you to apply.
Your Key Responsibilities- Handle inbound calls from potential customers with professionalism and courtesy
- Assist customers in placing orders, addressing their concerns, and providing solutions to meet their needs
- Meet or exceed weekly sales quotas while maintaining high levels of customer satisfaction
- Leverage your sales and healthcare knowledge to build strong relationships with customers
- Previous experience in a BPO environment with a proven track record of success
- Excellent written and verbal English communication skills
- Familiarity with CRM platforms, preferably HubSpot
- A background in providing inbound customer support, ideally in healthcare or telehealth settings
- Strong understanding of healthcare and telehealth processes
- Ability to work effectively under pressure, both independently and as part of a team
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- A friendly and supportive work culture that values inclusion and diversity
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
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