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Support Experience Specialist

2 weeks ago

Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time
About the Role

We're seeking a talented Support Experience Specialist to deliver outstanding customer support via email at HGS Offshore Staffing Solutions.

Key Responsibilities:

  1. Provide top-notch customer service through email responses.
  2. Offer accurate product information and solutions to customers.
  3. Process order updates, returns, and billing adjustments efficiently.
  4. Troubleshoot and resolve customer issues promptly.
  5. Maintain detailed records in our CRM system.

Requirements:

  • Minimum 2+ years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Analytical mindset to improve customer satisfaction.
  • Highly organized with strong attention to detail.
  • Flexible working hours, including weekends.