Care Delivery Specialist

2 days ago


Iloilo City, Western Visayas, Philippines beBeeClinical Full time ₱4,000,000 - ₱6,000,000
Job Summary

We are seeking a seasoned professional to fill the role of Clinical Operations Manager. In this position, you will oversee clinical services delivery across various channels, ensuring exceptional quality and client satisfaction.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with assigned clients, ensuring their needs are met and expectations exceeded.
  • Clinical Service Oversight: Monitor and improve clinical service delivery, including clinician rosters, service timelines, and quality benchmarks.
  • Clinician Management: Supervise and develop clinicians, providing feedback, coaching, and guidance to ensure they meet performance standards.
  • Collaboration and Communication: Work closely with cross-functional teams to refine workflows, improve service experiences, and drive business growth.
Requirements
  • Masters Degree in Counselling, Clinical Psychology, or related field.
  • Professional registration with relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Ability to balance clinical quality and client satisfaction.
  • Strong written communication and SOP drafting capability.
What We Offer
  • A global work environment with diverse colleagues from nearly 20 countries.
  • Generous leave policy, allowing for rest and recharge time.
  • Birthday leave and quarterly mental health days for personal wellbeing.
  • Flexible work arrangements and work-life balance.
  • Medical coverage and comprehensive insurance for peace of mind.
  • Performance bonus and annual development budget.
  • Mental health support and premium coaching access.
  • Socials and communities for connecting and having fun.


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