Case Care Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCaregiver Full time ₱960,000 - ₱1,472,000
Job Role

This is a critical position that requires a skilled professional to serve as the primary liaison between patients and caregivers.

The ideal candidate will possess excellent communication skills, be able to manage complex patient care needs, and maintain strict confidentiality.

  • Patient Care Coordination:
    • Ensure seamless and continuous care by communicating effectively with aides and patients.
    • Monitor and maintain care quality by completing VBP measures and quality assurance activities.
    • Inform relevant parties of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
    • Ensure schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.
Qualifications
  • Registered Nurse with NY License
  • Must be bilingual in Spanish
  • Minimum of 3 years of case management or related experience
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population
  • Ability to handle difficult or sensitive situations professionally, both in person and over the phone
  • Ability to function effectively in a fast-paced and at times high-pressure environment
  • Knowledge of HHA Exchange is highly preferred

Benefits include industry standards applicable to the state depending on work experience and level of expertise, flexible remote work environment, collaboration with an international team, and opportunities for growth and development.

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