Operations Efficiency Coordinator

1 week ago


Manila, National Capital Region, Philippines beBeeDelivery Full time $68,000 - $92,000
Job Summary

The Delivery Operations Specialist role is a pivotal position that supports the delivery operations within the Customer Success department.

Key responsibilities include designing and implementing operational tools, processes, and reports that enable consistent and scalable delivery operations.

Additionally, the ideal candidate will identify operational bottlenecks and inefficiencies within the Delivery team and contribute to standardized solutions with cross-functional stakeholders.

Maintaining and improving automations, trackers, and templates for core processes, ensuring accuracy and alignment with business goals, is also essential.

The successful candidate will coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements and ensure process alignment.

Furthermore, analyzing data and contributing to reporting and insights that support operational decision-making is a key responsibility.

Finally, supporting change management and administrative activities, ensuring smooth adoption of new tools and workflows, is an important aspect of this role.

  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.


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