Medical Transportation Coordinator

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeDispatcher Full time ₱7,200 - ₱7,800
NEMT Dispatcher Job Opportunity

We are seeking a detail-oriented and customer-focused NEMT dispatcher to assist in the coordination of non-emergency medical transportation services.

The ideal candidate will handle inbound and outbound calls professionally, assist customers and drivers with trip inquiries, address service inquiries, reroute trips to another available driver if the original driver cannot perform the trip, and ensure compliance with HIPAA policies.

This position requires strong organizational skills, effective communication, and the ability to troubleshoot real-time dispatching issues efficiently.

Key Responsibilities:
  • Call Taking & Customer Service:
  • Answer incoming calls professionally and courteously using RingCentral VOIP or other designated communication platforms
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into CTS TripMaster software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients.
  • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the driver's support or safety coordinator.
  • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to the admin team.
Requirements:
  • Experience in NEMT dispatching or customer service (preferred).
  • Ability to learn our dispatch software or other NEMT dispatching platforms.
  • Familiarity with RingCentral VOIP or similar call center communication systems.
  • Strong customer service skills, including conflict resolution and patience.
  • Ability to multi-task in a fast-paced, high-call-volume environment.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and critical-thinking skills.
  • Knowledge of HIPAA policies and confidentiality best practices.
About This Role

This role offers a unique opportunity to work in a dynamic and fast-paced environment, utilizing your skills and expertise to deliver exceptional results.

We value our employees' contributions and offer a range of benefits and opportunities for growth and development.

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