Quality Assurance Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeQuality Full time $120,000 - $150,000
Job Title: Quality Assurance Specialist

We are seeking a seasoned Quality Assurance Specialist to oversee the quality of our services, ensuring that every client interaction reflects our commitment to excellence.

This is a critical role that requires a unique blend of technical expertise, leadership skills, and business acumen. The ideal candidate will have a proven track record of reducing churn and improving client retention through quality-focused initiatives.

The successful candidate will lead a team of quality assurance professionals, guiding them in the design and execution of performance evaluations, audits, and quality checks for assistants.

The role also involves partnering with department heads to address systemic issues, create corrective action plans, and implement continuous improvement strategies. Strong analytical thinking and problem-solving skills are essential for this position.

Key Responsibilities:

  • Lead and mentor a team of quality assurance professionals
  • Design and execute performance evaluations, audits, and quality checks
  • Partner with department heads to identify and address systemic issues
  • Implement corrective action plans and continuous improvement strategies
  • Analyze data to inform quality-related decisions
  • Collaborate with training teams to design interventions and learning programs

Qualifications:

  • Bachelor's degree in Business Administration, Human Resource Management, or a related field
  • 5+ years of experience in a quality management or training role
  • Proven success in reducing churn or improving client retention
  • Strong leadership and coaching skills
  • Excellent analytical and problem-solving skills

Benefits:

  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment
  • A competitive salary and benefits package

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