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Customer Service Platform Administrator

1 week ago

Pasig, National Capital Region, Philippines Neolytix Full time
About The Role

In this role, you will oversee the end-to-end implementation of customer service platforms (e.g., Zendesk, Intercom, Kustomer) and contact center tools (e.g., Dialpad), including AI-driven features such as AI Scorecards, building AI workflows, chatbots and intelligent routing.

You will work closely with cross-functional teams—including Customer Support, IT, and Operations—to ensure smooth integration, optimal performance, and continuous improvement of these mission-critical systems.