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Administration Services Manager

1 week ago

Pasig, National Capital Region, Philippines Satellite Office Full time
About the Role

The Administration Services Manager will play a vital role in maintaining the accuracy and currency of the Project Portfolio Management (PPM) tool to enable reliable and meaningful reporting for decision-makers. You will oversee the efficient completion of business processes according to agreed service levels, ensuring high service delivery standards.

In this role, you will manage the support request pipeline, working closely with administrators to delegate tasks, share workloads, and ensure timely completion of requests. You will also demonstrate an unwavering commitment to prioritizing health, safety, and the wellbeing of all team members and stakeholders in all work environments, interactions, and business processes.

Key Responsibilities:
  • Maintain accurate and up-to-date records of project progress and milestones.
  • Develop and implement process improvements to enhance efficiency and effectiveness.
  • Manage the Net Promoter Score (NPS) survey distribution outcomes monthly.
  • Collaborate with administrators to delegate tasks and share workloads.