Customer Service Program Developer

7 days ago


Manila, National Capital Region, Philippines ORIX RENTAL CORPORATION Full time

**Job Summary:**

We are seeking a highly skilled professional to oversee the development and implementation of our customer service program.

The ideal candidate will ensure that our service level agreements with clients are met and exceeded, while maintaining excellent quality of service delivered by our associates.

**Key Responsibilities:**

  • Monitor client satisfaction through regular feedback gathering and analysis
  • Ensure all client concerns and complaints are addressed in a timely manner
  • Analyze customer feedback reports to improve processes and procedures
  • Present service level agreement results to management

**Requirements:**

  • Bachelor's degree in a relevant field
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make recommendations
  • Strong problem-solving skills

**What We Offer:**

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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