Resource Planning Expert

2 days ago

Cavite City, Calabarzon, Philippines beBeeStrategic Full time ₱1,500,000 - ₱2,000,000
Workforce Management Analyst

We seek a skilled professional to provide strategic guidance and support in workforce management areas such as forecasting, scheduling, and analysis.

This role involves maintaining accurate forecasts, capacity plans, and schedule plans while ensuring timely and precise generation of these plans.

  • Maintain accurate forecasts, capacity plans, and schedule plans
  • Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion
  • Offer recommendations to improve productivity while balancing service levels
  • Provide consultation on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
  • Work with operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/client requirements balance
  • Recommend roles and responsibilities with operations to provide the best opportunity for meeting client and internal measures and expectations
  • Coordinate with other departments (i.e. HR, SBU, Operations) to identify hiring strategies and required tour groups for new programs and attrition replacements
  • Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective
  • Support an environment that encourages coworkers to exceed customers' expectations
  • Ensure that all reference materials are up-to-date
  • Facilitate, lead, and participate in daily and weekly meetings among key stakeholders
  • Lead weekly and monthly conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios
  • Partner closely with Local Real-Time Support resources
  • Recommend and support benchmarking using metrics, industry standards, and original concepts

Our ideal candidate will possess excellent analytical, problem-solving, and communication skills, with the ability to work effectively in a team environment and adapt to changing priorities.

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