Marketing Automation Specialist

7 days ago

Rizal, Philippines beBeeSupport Full time $55,000 - $75,000
Customer Support Specialist Position

At our organization, we are looking for a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer-facing support team, you will be responsible for providing exceptional service to our clients across the globe.

As a Customer Support Specialist, your primary role will be to deliver top-notch support to our customers through various communication channels including live chat, email, phone, and Zoom. You will also be required to respond to customer inquiries about product details, technical support, billing issues, and other related matters.

To be successful in this role, you must possess excellent verbal and written communication skills in English, as well as strong interpersonal skills that enable you to effectively interact with customers from diverse backgrounds. You should also have the ability to manage multiple priorities, prioritize tasks effectively, and maintain a high level of professionalism even in challenging situations.

Key Responsibilities:
  • Provide high-quality digital marketing support to customers globally
  • Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom
  • Respond to customer inquiries about product details, technical support, billing issues, and more
  • Log support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing system
  • Gather customer feedback on reported issues. Liaise with the relevant departments for resolution
  • Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction
  • Assist with onboarding and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices
  • Prepare periodic reports for management
Qualifications:
  • Minimum of 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English
  • Excellent interpersonal skills; comfortable and proficient in customer interactions
  • Ability to uphold customer relationships, professionalism, and high ethical standards
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner
  • Ability to liaise with various internal teams to resolve customer-reported tickets
  • Advanced proficiency in Google Suite and Microsoft Office software
  • Excellent organizational skills with keen attention to detail
  • Good time management and the ability to prioritize effectively
Benefits:

This is a full-time, permanent, remote position that offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience. Our organization provides a competitive compensation package based on qualifications and experience.

About Us:

Our comprehensive suite of marketing automation software products empowers marketing teams at many top brands, publishers, and agencies worldwide.

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