Business Process Analyst

6 days ago


Manila, National Capital Region, Philippines Tarro Full time

Tarro is a cutting-edge technology company that empowers small brick-and-mortar restaurants by providing a frictionless connection between them and their customers.

About Us

We use a combination of technology and people to solve real-world problems facing small business owners. Our mission is to give small restaurant owners access to the same technologies as large chains at an affordable price.

Our vision is to become the go-to solution for small restaurants in the U.S. market, with thousands of loyal customers trusting us with their success.

As a highly organized and proactive Real-Time Analyst, you will be responsible for managing service level agreements (SLAs) and ensuring operational efficiency across various programs.

What You'll Accomplish
  • Manage call volume, daily attendance, and program break schedules to ensure optimal coverage.

  • Assist in creating key metrics and targets for service levels.

  • Analyze delivery processes and enhance collaboration with operations teams to optimize scheduling and forecasting.

  • Generate ideas for process and service improvement planning.

  • Produce internal reports for key stakeholders on a daily, biweekly, and monthly basis.

  • Use trends and reports to forecast requirements and optimize workforce allocation.

  • Support additional projects and responsibilities as assigned.



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