
Real-Time Operations Specialist
2 days ago
We are seeking a skilled and experienced Real Time Operations Expert to join our team. This individual will be responsible for monitoring real-time data across multiple sites, managing call volumes, and ensuring that calls meet Service Level Agreements (SLAs). The ideal candidate will have excellent analytical skills, the ability to work under pressure, and strong communication skills.
">Monitor and analyze real-time data from various sources to identify trends and patterns.
Develop and implement strategies to improve call handling efficiency and reduce wait times.
Collaborate with team members to ensure seamless communication and problem-solving.
Provide exceptional customer service and support to internal stakeholders.
Stay up-to-date with industry trends and best practices in real-time operations management.
Bachelor's degree in Business Administration or related field.
At least 1 year of experience in real-time operations management.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Master's degree in Business Administration or related field.
Experience with workforce management tools and software.
Knowledge of industry-specific regulations and standards.
Certification in real-time operations management or related field.
Our company offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
OthersWe are an equal opportunity employer and welcome applications from diverse candidates.
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