
Help Desk Professional
19 hours ago
Our mission is to deliver exceptional customer support in the education sector. We are seeking a skilled Technical Support Representative to join our team.
Key Responsibilities- Provide top-notch technical assistance via telephone, email, and chat for customers experiencing escalated technical issues
- Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
- Proactively support users of our products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction
As a Technical Support Representative, you will be responsible for assisting customers with technical issues related to our products. You will work closely with internal teams to resolve complex issues and provide proactive feedback to improve the support experience for our customers.
Requirements- 2 years of Customer Support Experience
- Bachelor's Degree in Computer Science or equivalent work experience
- Strong working knowledge of Windows and Mac OS
- An understanding of multiple integration paths
- In-depth knowledge of expert areas: how to configure an integration, awareness of features, bugs & known issues, etc.
We are looking for individuals who possess excellent communication skills, both written and verbal, and have a passion for providing exceptional customer service. If you are a team player who is committed to delivering high-quality results, we encourage you to apply for this role.
Benefits- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
* Varies by country
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