IT Service Desk Administrator

3 days ago

Mall of Asia Metro Manila, Philippines CBTW Full time ₱1 - ₱2 per year
Who is Collaboration Betters the World

Collaboration Betters the World (CBTW) is an international tech company delivering value-added services to customers across 5 continents. CBTW operates through a variety of brands.

Growth over the past 5 years, consistently welcoming new companies into its ecosystem. We are committed to responsible and impactful growth, investing a portion of our earnings in environmental initiatives and education access. Employees are encouraged to live out these values and participate in meaningful actions to help make the world better.

CBTW employs 3,400 professionals worldwide.

Other significant locations include Germany, Switzerland, Luxembourg, India, USA, Philippines, Colombia, Bulgaria, Tunisia, and Singapore.

Our Manila office has 70 employees supporting OneAston brand customers and internal IT operations (17 positions).


IT Service Desk

We are expanding our Corporate IT Department, which is responsible for maintaining IT equipment, tools, and security across all CBTW subsidiaries. The IT team is distributed across Asia (Manila and Vietnam) and Europe, providing 24-hour support on weekdays for employees located in Asia, Europe, and the Americas.

The IT Service Desk currently has 15 administrators:

  • 7 in Europe
  • 4 in Manila
  • 4 in Vietnam

We are now looking to reinforce the Manila team to better support users in the Americas region.

CBTW is ISO 27001 certified, reflecting our commitment to security. All IT team members receive training and coaching in security measures to ensure high-quality service delivery.


IT Service Desk Administrator – Key Responsibilities
  • Create accounts in Active Directory, Office 365, and other internal software for new employees
  • Initiate content setup on Office 365 following defined procedures
  • Configure computers for new hires, interns, and consultants
  • Repair hardware-related issues
  • Provide L1 and L2 technical support to users across Asia, Europe, and North America
  • Monitor and resolve IT tickets and service requests
  • Review and address security alerts from IBM QRadar SIEM, Sophos Central (antivirus/firewall), and Darktrace (email/O365 security)
  • Maintain and enhance the Helpdesk knowledge base (OneNote) with documentation and processes
  • Ensure compliance with SLA for assigned tickets and contribute to overall service quality
  • Participate in internal IT projects, such as onboarding new subsidiaries and process automation

Required Qualifications & Attributes
  • Bachelor's/College Degree in Computer Science or a related technology field
  • At least 2 years of consistent experience in IT support
  • Ability to follow standard operating procedures and instructions
  • Strong communication and language skills
  • Must be able to understand non-native English speakers
  • IBM QRadar SIEM, Sophos Central (antivirus/firewall), and Darktrace (email/O365 security)

  • Willingness to work in a rotating shift schedule:

  • 9 AM to 6 PM (APAC shift)

  • 3 PM to 12 AM (EMEA shift)
  • 12 AM to 9 AM (Americas shift)

  • Administrator - IT Service Desk (French Speaker)

    3 days ago

    Manila, National Capital Region, Philippines Orica Full time ₱900,000 - ₱1,200,000 per year

    About Orica At Orica, it's the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It's an...

  • IT Service Desk

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱30,000 - ₱45,000 per year

    URGENT HIRING FOR IT SERVICE DESK VIRTUAL INTERVIEW PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE (SITES AVAILABLE):BGC, TAGUIG CITYANGELES, PAMPANGA CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.Log all calls in...

  • Service Desk Team Lead

    4 weeks ago

    , Metro Manila, Philippines Capgemini Full time

    Service Desk Team Lead Join to apply for the Service Desk Team Lead role at Capgemini . Key Responsibilities Manage and co‑ordinate day‑to‑day activities within the Service Desk. Report on SLA/KPIs and ensure services meet and exceed the SLA. Deploy staff cost‑efficiently while meeting user demands. Undertake administrative tasks: staff records,...

  • Service Desk Agent

    3 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    Employer: An MSP company located in Burbank, California, USAWork Setup: RemoteWorking schedule: Pacific Standard Time (Days & Time: TBD)Salary: $1,200 - $1,300 monthlyBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Requirements:Strong...

  • Service Desk Engineer

    1 week ago

    , Metro Manila, Philippines Satellite Office Full time

    Overview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...

  • IT Service Desk

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Hexaware Technologies Phil. Branch Full time ₱250,000 - ₱500,000 per year

    Role SummaryWe are seeking customer-focused L1 IT Service Desk Analysts to provide first-line technical support to our global users. Successful candidates will be fluent in English plus one of the following languages: French, German, Mandarin (Simplified), or Bahasa Indonesia. This role focuses on incident intake, basic troubleshooting, ticket management,...

  • LangSkill - Service Desk -Korean/Japanese

    3 days ago

    Manila, National Capital Region, Philippines EIL Global IT Solutions and Services Full time ₱1,500,000 - ₱3,000,000 per year

    GreetingWe are EIL Global, a company providing managed IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia, and have clients and offices across Asia Pacific & EMEA locations.Currently, we are looking for a Service Desk L1 professional...

  • Global IT Service Desk

    3 weeks ago

    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...

  • Cloud Service Desk Engineer

    3 weeks ago

    Manila, Philippines Tyler Technologies Full time

    Join to apply for the Cloud Service Desk Engineer role at Tyler Technologies Overview Cloud Service Desk Engineer (AWS / DevOps Career Growth) – Join Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with...

  • IT Service Desk

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Nezda Global PH Full time ₱800,000 - ₱1,200,000 per year

    Urgent HiringBPO TSR / Service Desk - TEAM LEADER Location: Upper McKinley Hill, TaguigQualifications: At least High School Graduate 2-3 years Team Lead experience (Service Desk operational experience is an advantage) Willing to work onsite in Taguig and on shifting schedules Can Start ASAPWhat We Offer:Basic Salary: ₱39,100Monthly Allowance: ₱5,80015%...