Skilled Trades Industry Representative

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time $800 - $4,000

Imagine working with a team that supports top-tier brands in the skilled trades, connecting high-performing talent with growing home service companies across the U.S. We take pride in matching the right professionals with the right opportunities, ensuring long-term success for both our clients and candidates.

Job Overview

We're seeking a dependable and sharp-witted Customer Service Representative to serve as the voice of our partner brands. You'll handle calls that make business happen – scheduling jobs, solving issues, and ensuring every customer feels heard and helped.

Key Responsibilities

  • Manage inbound calls, emails, and chat support with professionalism and urgency

  • Book service appointments accurately and efficiently while coordinating with dispatch teams

  • Input customer details and service notes into CRM and scheduling platforms

  • Provide clear information regarding services, pricing, and expectations

  • Follow up on scheduled services and pending customer issues

  • Identify when to escalate issues to supervisors or technical teams

  • Maintain a strong focus on customer satisfaction, clarity, and responsiveness

Benefits

  • 100% remote work setup with flexibility based on client needs

  • Be part of a growing team that supports leading brands in the skilled trades

  • Receive dedicated training and support from the client

  • Unlock long-term growth opportunities and stability based on performance

Requirements

  • Fluent English communication – both spoken and written – with a professional, confident tone

  • Minimum 1 year of customer service, call center, or support experience (remote work preferred)

  • Strong background in the construction, home services, or skilled trades industries required

  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems)

  • Fast learner with strong attention to detail and excellent time management

  • Reliable internet and a quiet home office setup

  • Self-starter mindset with a focus on solutions and customer experience

Our team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

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