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Business Process Lead

2 weeks ago

Manila, National Capital Region, Philippines HSBC Electronic Data Processing (Philippines) Inc. Full time

This role offers the opportunity to drive change to achieve business goals through effective process improvements and changes in procedures.

Monitoring 'Service Quality' of the team to ensure high Customer Service Standards and drive rigorous customer-centric quality campaigns/initiatives to increase quality awareness in the team.

The successful candidate will have strong internal service excellence benchmarks to ensure customer satisfaction.