Business Process Lead

6 days ago


Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time

We're passionate about creating a workplace where fun meets results. As a Customer Experience Coordinator at Bill Gosling Outsourcing, you'll be part of a global leader in outsourcing solutions, focusing on making lives better, one connection at a time.

You'll lead a group of dedicated agents, ensuring operational excellence, mentoring your team, and delivering outstanding results. You'll monitor and evaluate team performance, provide real-time feedback, and identify opportunities for process improvements.

The ideal candidate will have a strong ability to analyze performance metrics, use data-driven decision-making, and possess excellent communication, organizational, and problem-solving skills.

Key Qualifications:

  • Minimum of 2 years post-secondary education or equivalent.
  • Previous experience in a call center environment.
  • Proven leadership experience, ideally in an operations or team management role.


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