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Operations Manager Lead

1 week ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

**Job Description:**

We are seeking an exceptional Operations Manager Lead to join our team at BEST CAREERS AND OPPORTUNITIES. In this role, you will be responsible for overseeing the daily operations and personnel of an account, ensuring excellent customer experience, and driving revenue growth through effective leadership and strategy planning.

Main Responsibilities:

  • Maximize process efficiency and cost-effectiveness through strategic planning, contract compliance, and governance mechanisms.
  • Collaborate with senior stakeholders and clients to develop and implement strategies for revenue growth and business expansion.
  • Monitor and review delivery dashboards/MIS across accounts to track progress and identify potential red flags.
  • Lead and manage project escalations, potential risks, or early warning signs on project delivery to eliminate any revenue leakage.
  • Ensure regular invoicing as per the contract terms and conditions.
  • Forecast and track key account metrics, including invoicing, costs, and customer service metrics.
  • Develop and implement capability development initiatives to drive client-specific certifications and ensure superior customer service levels.
  • Stakeholder Interaction & Management: Coordinate with internal and external stakeholders to ensure compliance and quality in delivery; interact and engage with client leadership to communicate and update progress against account plan, project delivery, etc.

Requirements:

  • Experience in a similar role with a proven track record of success in operations management and team leadership.
  • Strong analytical and problem-solving skills, with the ability to develop and implement process enhancements.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Proficiency in voice and non-voice contact center applications, Work-force management applications, Quality tools, and technologies.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work with a dynamic and growing company that values innovation and excellence.