Call Center Training and Recruitment Specialist

3 days ago


Quezon City, National Capital Region, Philippines LeadAdvisors Full time
Job Title: Call Center Trainer and Recruitment Coordinator

As a key member of our team, you will play a vital role in the recruitment, training, and development of our call center agents. Your mission is to ensure that our new hires are effectively onboarded, well-trained, and supported in their professional growth.

Key Responsibilities:Recruitment and Onboarding:
  • Develop and implement recruitment strategies to attract top talent to our call center.
  • Post job openings, screen resumes, conduct interviews, and manage the selection process.
  • Coordinate the onboarding process, ensuring new hires are well-prepared and integrated smoothly into their roles.
Training Development and Delivery:
  • Design, update, and deliver comprehensive training programs for both new hires and existing employees.
  • Develop training materials, including manuals, guides, and e-learning modules.
  • Conduct classroom and on-the-job training sessions to equip agents with necessary skills and knowledge.
Performance Monitoring and Feedback:
  • Regularly assess the performance of call center agents through monitoring and evaluation.
  • Provide constructive feedback and additional training to ensure continuous improvement.
  • Organize and conduct mock calls to help agents practice and refine their skills.
Huddles and Team Meetings:
  • Lead daily or weekly huddles with call center representatives to share updates, address concerns, and motivate the team.
  • Facilitate team meetings to discuss performance, share best practices, and align on goals.
Collaboration and Coordination:
  • Work closely with management to identify training needs and develop appropriate training plans.
  • Collaborate with other departments to ensure training programs are aligned with company objectives.
  • Maintain open communication with agents to understand their challenges and provide necessary support.

We offer a competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and supportive work environment. This is an office-based position, requiring a commute to our location.

About LeadAdvisors:

Welcome to LeadAdvisors.com, where innovation meets excellence in the digital landscape. We specialize in business process outsourcing (BPO) and digital content marketing, delivering exceptional results and driving growth for our clients.



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