Remote Customer Service Representative Opportunity

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,000,000

Are you looking for a challenging career opportunity that allows you to work from home? Look no further

Job Overview

As a Remote Customer Service Representative, you will be responsible for handling inbound and outbound customer calls in a professional and efficient manner. You will also have the opportunity to participate in training sessions and workshops to improve your skills and knowledge.

This is an excellent opportunity for individuals who are self-motivated, organized, and have excellent communication skills. If you enjoy working independently and have a passion for providing exceptional customer service, this could be the perfect role for you.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation & Benefits:

At our organization, we offer competitive compensation and benefits packages designed to support and reward our team members. Our benefits include:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage; In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social opportunities and recognition gifts

Benefits may vary by geography; details will be provided during the hiring process.

Physical Requirements:

This job operates in a professional office environment. The role is largely sedentary and involves sitting/standing for long periods while using a computer and headset. May be required to move or lift objects up to 40 pounds occasionally.

Diversity and Equality:

We embrace differences and are committed to a diverse, equitable work environment. All employment decisions are based on merit and qualifications. We do not discriminate on any protected characteristic. We may provide reasonable accommodation to qualified applicants as required by law.

About Us:

Our organization helps customers take on CX and DX challenges differently, delivering industry-leading solutions and services across BPO, IT Services, and related fields. We operate multiple subsidiaries and serve a diverse client base globally.

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