Director of Customer Experience Excellence

1 week ago

Angeles City, Central Luzon, Philippines beBeeCustomerExperience Full time ₱5,500,000 - ₱8,500,000
Job Opportunity

We are seeking an experienced professional to lead and develop a customer experience team. The primary focus will be on improving the shopping experience for customers and representing their interests in business decisions.

About the Role

This is a mid-senior level position that requires strong leadership and management skills, as well as excellent communication and problem-solving abilities. The ideal candidate will have a proven track record of successfully leading teams and driving business growth through customer-centric solutions.

Key Responsibilities
  • Lead and develop the customer experience team to improve the shopping experience for customers.
  • Represent customer interests in business decisions by emphasizing the importance of customer feedback and insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
Requirements

The successful candidate will possess the following qualifications:

  • 2+ years of experience in a similar role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor.
  • Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to have the right follow-up and monitoring of action items and KPIs.
  • A responsible team player who works well with others.
  • Able to make good decisions independently.
What We Offer

We offer a dynamic and energetic work environment that fosters collaboration, innovation, and continuous learning. Our remote-first approach provides the flexibility to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. We foster a culture of diversity, equity, and inclusion, where everyone feels valued and empowered to contribute their best work.

Benefits

Our benefits package includes:

  • Remote work opportunity
  • 15 working days of paid holidays
  • Learning subsidy

Apply now to join our team and take your career to the next level

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