Remote Customer Service Manager
2 days ago
We are seeking a seasoned professional to lead our virtual operations team. As the Virtual Operations Director, you will be responsible for overseeing the day-to-day activities of our remote team and ensuring that we deliver exceptional customer service.
Key Responsibilities:- Lead a team of front-line supervisors and staff in a virtual environment.
- Direct the overall service-related activities for the team's customer service function.
- Develop and implement people initiatives with human resources, including compensation planning, performance management, staffing, employee relations, recruitment, training, teaming, and employee development.
- Interface with other service functions and business units accordingly.
- Direct workforce management execution to optimize operational efficiencies while maintaining the customer experience.
- Proven results in leading an organization and peers through changing business and/or operations priorities.
- Excellent leadership and management capability, specifically related to proactive succession management and performance management within the team.
- Ability to motivate, inspire, and rally a team around a common vision.
- Exceptional verbal and written communication skills, with demonstrated ability to research, problem solve, troubleshoot, lead, influence, and partner across a matrix organization.
- This position requires a combination of technical, business, and interpersonal skills, with a focus on customer satisfaction and operational excellence.
- You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
- We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are a dynamic and innovative organization that is committed to delivering exceptional customer service. We value our employees and offer a positive and supportive work environment.
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