
Senior Risk Manager
1 day ago
Job Title: Risk Management Leader
The Risk Management Leader plays a pivotal role in overseeing the monitoring of customer complaints, platform technical metrics, and operational data anomalies to identify potential risks and drive resolution with cross-functional teams.
Key Responsibilities:
- Continuously monitor support ticket trends and customer complaint data to identify potential issues, ensuring proactive measures are taken to mitigate risk.
- Develop a risk grading framework to flag zero-tolerance or repeat issues and collaborate with stakeholders to analyze and respond to high-risk complaints.
- Performance Optimization: Track key technical performance indicators such as page load time, session duration, and bounce rate to optimize the user experience.
- Set up real-time anomaly detection to identify backend bottlenecks or performance drops and work with tech and product teams to resolve these issues promptly.
- Monitor business KPIs for abnormal fluctuations and collaborate with stakeholders to implement corrective actions, ensuring the organization's goals are aligned.
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