Senior Risk Manager

1 day ago


Taguig, National Capital Region, Philippines beBeeRiskAssessment Full time ₱900,000 - ₱1,200,000

Job Title: Risk Management Leader

The Risk Management Leader plays a pivotal role in overseeing the monitoring of customer complaints, platform technical metrics, and operational data anomalies to identify potential risks and drive resolution with cross-functional teams.

Key Responsibilities:

  • Continuously monitor support ticket trends and customer complaint data to identify potential issues, ensuring proactive measures are taken to mitigate risk.
  • Develop a risk grading framework to flag zero-tolerance or repeat issues and collaborate with stakeholders to analyze and respond to high-risk complaints.
  • Performance Optimization: Track key technical performance indicators such as page load time, session duration, and bounce rate to optimize the user experience.
  • Set up real-time anomaly detection to identify backend bottlenecks or performance drops and work with tech and product teams to resolve these issues promptly.
  • Monitor business KPIs for abnormal fluctuations and collaborate with stakeholders to implement corrective actions, ensuring the organization's goals are aligned.


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