Customer Service Professional

3 days ago

Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time $50,000 - $100,000
Job Title: Customer Experience Representative

The ideal candidate for this role will be fluent in both Spanish and English, with excellent communication skills and a passion for delivering exceptional customer experiences. In this position, you will be responsible for managing inbound and outbound calls, providing clear and accurate communication across both languages, and assisting customers with billing inquiries and account updates.

Responsibilities:
  • Manage inbound and outbound calls in both Spanish and English.
  • Provide clear and accurate communication across both languages.
  • Assist customers with billing inquiries and account updates.
  • Document customer interactions with precision and attention to detail.


Requirements:
  • Must be 18 years or older.
  • High school diploma or GED.
  • Bilingual fluency in English and Spanish (spoken and written).
  • Strong listening and interpersonal communication skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Excellent attention to detail and organizational abilities.


Benefits:

MCI offers a competitive compensation package, including health insurance, dental coverage, and opportunities for career growth and advancement.

Our team members enjoy a variety of benefits and incentives, including meal allowances, career growth and learning, and performance and loyalty bonuses.

We also offer employee shuttle services, company retreats and off-site events, and opportunities to develop your social skills while meeting new people.



About MCI:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We are committed to excellence and innovation, and have established ourselves as a trusted partner in the industry.

At MCI, we believe in creating a work environment that is inclusive, respectful, and supportive of all employees.

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