Merchant Partnership Manager

6 days ago


Makati City, National Capital Region, Philippines Metrobank Full time

Growing Your Career with Metrobank

We believe in empowering our employees to reach their full potential. That's why we offer a range of training programs, mentorship opportunities, and exposure to various roles within the organization. Our goal is to help you develop the skills and expertise needed to succeed in your chosen career path.

Why Choose Metrobank?

We're committed to creating a positive impact on society through our innovative products and services. Join us, and you'll be part of a team that's dedicated to making a difference in the lives of our customers and communities.

Key Responsibilities:
  • Sales Strategy Development: Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
  • New Business Acquisition: Bring on board strategic Merchant partners with a view of growing Acquiring business and increasing MCC footsteps in the industry.
  • Customer Service: Conduct Merchant visitations, outbound calls, and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
  • Business Relationship Management: Build, develop, and utilize relationships with key areas within MCC and the Metrobank Group to grow Acquiring business.
  • Performance Monitoring: Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
  • Product Upgrade: Implement point-of-sales (POS) product upgrades from a device hardware, software, and communications perspective.
  • Project Management: Assist in the design, measure, analyze, implement, and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
  • Process Enhancement: Identify potential process/service enhancement and escalate as necessary.
  • Issue Resolution: Ensure all concerns, issues, and requests of the key contacts are addressed in a timely and accurate manner.
  • Inter-Unit Coordination: Coordinate with different business units to provide immediate feedback to key accounts.
  • Special Projects: Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g., BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ).
Requirements:
  • Educational Background: Bachelor's degree from a College/University.
  • Work Experience: At least 2 years of experience doing sales in a financial institution or merchant acquiring business. Experience acquiring technology is an advantage.
  • Merchant Interaction: Experience in coordinating with merchants.
  • Geographic Mobility: Willing to do field work (area: Manila and CAMANAVA).
  • Absenteeism: Willing to work on weekends and holidays.


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