IT Support Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeTroubleshooter Full time $40,000 - $60,000

Job Overview

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The Technical I, Global Service Desk plays a pivotal role in resolving IT issues for global remote work at home analysts. Key responsibilities include logging tickets with clear documentation of all actions performed in near real-time, maintaining a CSAT score of 98/10 based on user feedback, and achieving an individual Service Level Objective of 90% minimum across all tickets regardless of Severity.

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Responsibilities

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  • Troubleshoot, diagnose and resolve IT issues involving multiple systems.">
  • Provide exceptional written and oral communication skills to effectively interact with clients.">
  • Maintain a Shared Service Environment with efficiency in utilizing general office applications (MS Office applications) and communication tools (Email Clients, Corporate Instant Messaging).">
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Requirements

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  • Excellent written and oral communication skills.">
  • Comprehensive experience working in a Shared Service Environment.">
  • Efficiency in utilizing general office applications (MS Office applications) and communication tools (Email Clients, Corporate Instant Messaging).">
  • Experience with Mac OS and Windows.">
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Benefits

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Achieve a high level of job satisfaction through meaningful work contributing to the growth of a dynamic organization.

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What We Offer

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A challenging and rewarding career path with opportunities for growth and development.

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