IT Support Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱35,000 - ₱50,000

Job Title: IT Support Specialist

About the Position:

We are seeking an experienced IT support specialist to join our team. As an IT support specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT environments.

Key Responsibilities:

  1. Provide technical support to clients via phone or email, resolving end-user issues related to Microsoft Windows Server, Microsoft Cloud technologies, and Microsoft Office Apps.
  2. Troubleshoot and resolve problems related to server, network, and applications technologies, with exposure to various networking manufacturers such as Cisco, Extreme, Sophos, Fortinet, and Palo Alto.
  3. Efficiently answer inbound customer IT requests and troubleshoot client issues according to service level agreements (SLAs).
  4. Collaborate with Senior Network or System Engineers, asking questions and learning from experiences to enhance your skills and contribute to the team's success.

Requirements:

  • At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
  • Excellent written and verbal communication skills and a strong customer service orientation.
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, Azure Virtual Desktops.
  • Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms.
  • Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).
  • Creative problem-solving skills and the ability to proactively create effective solutions.
  • Keen attention to detail and the ability to learn from mistakes for continuous improvement.

Preferred Qualifications:

  • Bachelor's Degree.
  • Microsoft Server Infrastructure.
  • Microsoft Cloud Technologies (O365, Intune, SharePoint Online, Azure AD).
  • Microsoft Windows Server, Exchange server, SharePoint server, SCCM, etc.
  • Microsoft Office (Word, Excel, PowerPoint).
  • Microsoft Endpoint Management.
  • Microsoft Azure Cloud (IaaS, PaaS, and AVD).
  • Desktop support (PC/Mac).
  • Hypervisor (VMware/Hyper-V/KVM/XEN/Azure Stack).
  • Office 365 and/or Google Workspaces.
  • Firewall (Sophos, FortiGate, Palo Alto, Cisco, etc.).
  • Networking/WiFi (Cisco, Extreme, Fortinet, Aruba, HP).
  • Backup solutions (Veeam, Datto, etc.).
  • Technical Certificates are desirable, but not necessary (Microsoft, Cisco, Fortinet, Palo Alto).

Benefits:

Working in a fast-paced environment with opportunities for professional growth and development.

Other Opportunities:

The chance to collaborate with a talented team and contribute to the success of our clients.

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