
Tech Services Specialist
7 days ago
Tech Services Specialist
Role Overview:This is a technical services role that requires expertise in providing application development support to customers.
As a key member of our team, you will be responsible for delivering high-quality technical services that meet customer needs and expectations.
You will need to have strong communication skills, be able to work independently, and possess analytical skills to troubleshoot and resolve customer issues efficiently.
Develop and maintain relationships with customers, understanding their business requirements and providing tailored solutions to meet their needs.
Provide technical guidance and support to customers on the use and maintenance of instruments, ensuring they are operating effectively and efficiently.
Work closely with cross-functional teams to identify areas for process improvement and implement changes that enhance customer satisfaction and operational efficiency.
Technical Support: Provide timely and effective technical support to customers via phone, email, or on-site visits.
Application Development: Develop and deliver custom applications that meet customer needs and specifications.
Process Improvement: Identify areas for process improvement and collaborate with the team to implement changes that enhance customer satisfaction and operational efficiency.
Qualifications:Education: Bachelor's degree in Analytical Chemistry, Chemical Engineering, Food Science and Engineering, Mechanics, or related majors.
Experience: 1-2 years of laboratory experience or 3rd party laboratory experience.
Skills: Strong communication skills, ability to work independently, analytical skills, proficiency in MS PowerPoint, MS Excel, and MS Word.
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