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Business Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time
ASSISTANT BUSINESS MANAGER (STA. ANA AND STA. MESA MANILA)

The Assistant Business Manager role at Bank of the Philippine Islands is focused on leading branch operations to deliver exceptional customer service while meeting business objectives.

Main Responsibilities

  • Approve branch transactions within approval limits and endorse or secure approval for transactions exceeding authority.
  • Maintain an acceptable level of branch operations, aligning with internal policies, procedures, standards, and regulatory requirements.
  • Ensure a high level of customer satisfaction across all segments through effective management of the customer experience in the branch.
  • Lead and supervise branch staff, fostering engagement and opportunities for personal and professional growth.

Requirements

  • Graduate of any 4-year Bachelor's/College Degree, preferably related to Business or Marketing.
  • Prior experience in branch banking operations is essential.
  • In-depth knowledge of the Bank's products and services, including digital platforms, is required.
  • Familiarity with branch banking operations and administrative procedures is necessary.