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Technical Analyst

3 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time
About Infor Inc.

We are a global leader in business cloud software products for companies in industry-specific markets.

Our Mission

We strive to create a diverse and inclusive work environment that fosters innovation, improvement, and transformation.

Job Description

The Product Support Analyst role involves providing application and technical support to customers.

You will be responsible for resolving customer-reported issues through functional analysis, program analysis, testing, and debugging.

Key Responsibilities
  • Resolve client questions or problems over the telephone or Internet focusing on product functionality, operating environments, and system configuration/setup.
  • Serve as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
Required Skills and Qualifications
  • Bachelor's degree in business or computer science or has experience in functional area.
  • 2 to 3 years' experience in related industry or software product support globally.
  • Advanced problem solving and analytic skills.
  • Possesses working knowledge of assigned product and basic knowledge of operating environments.